Welcome to OurDream ai (operating via ourdreamai-eng.com and associated network endpoints). We recognize that personal roleplay, synthetic companionship, video generation, and creative fiction demand strict discretion, confidentiality, and technical protection. This Privacy Policy details the policies governing the collection, processing, encryption, retention, and deletion of user information.

1. Information We Collect

When accessing or creating an account on OurDream ai, we collect the minimum necessary data to provide high-speed services:

• Account Registration Credentials: An email address or anonymized single sign-on token (Google/Apple) and an encrypted password hash.
• Subscription and Coin Ledger Information: Transaction identifiers, coin balances, and plan renewal dates. We do not store full credit card numbers or banking CVC security codes on our servers.
• User-Generated Configuration Data: Custom character lore, appearance prompts, persona instructions, and vector Lorebook notes created inside the studio.
• Technical Telemetry: Anonymized device type, operating system version, browser resolution, and general geographical region (e.g., US) required for latency minimization and fraud prevention.

2. How We Use and Process Information

Data collected by OurDream ai is used exclusively to:

• Generate real-time conversational replies, photoreal still images, and lip-synced video clips via selected reasoning engines (Balanced, Lively, Muse, Genius, Mastermind).
• Maintain continuous narrative memory across your individual characters using persistent Lorebook vector nodes.
• Process payments and apply virtual coin top-ups through accredited third-party payment gateways.
• Prevent denial-of-service exploits, automated bot abuse, and unauthorized brute-force attempts.

3. Discreet Statement Billing & Payment Safeguards

We recognize the importance of financial privacy. All payments for memberships and coin tiers on OurDream ai are processed using Tier-1 PCI-DSS certified payment processors. Transactions will reflect neutral, discreet billing descriptors on your banking or credit card statements—typically listed under generic digital software, e-commerce, or interactive web entertainment services—without any reference to synthetic characters or adult themes.

4. Data Retention, Lorebook Vectors & Right to Erasure

You retain absolute custodial ownership over your creative output on OurDream ai. You may at any time:

• Delete Individual Sessions: Instantly wipe specific chat threads, video renders, and gallery stills.
• Purge Lorebook Memory Nodes: Clear episodic memory graphs and preferences associated with any character.
• Execute Complete Account Deletion: Trigger a full cryptographic wipe of your profile, encrypted keys, and associated media assets from all primary databases and rotating disaster-recovery backups.

5. Strict 18+ Age Verification & Child Protection

OurDream ai is engineered strictly for adult entertainment and mature creative fiction. You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, to access or register an account. We strictly prohibit access by minors, adhere to the United States Children's Online Privacy Protection Act (COPPA), and maintain zero-tolerance filters against any illegal or non-consensual exploitation. Any account discovered to belong to a minor is immediately terminated and purged.

6. International Privacy Rights (GDPR & CCPA/CPRA)

Regardless of geographic location, OurDream ai extends core privacy rights to all users:

• Right to Access & Portability: Obtain a structured export of your account data and character configurations.
• Right to Rectification: Update inaccurate contact details or billing credentials.
• Right to Restrict Processing: Disable optional performance telemetry without interrupting core chat functionality.
• Do Not Sell My Personal Information: We do not monetize, broker, or sell personal data or conversation histories to data aggregators.

7. Contact Our Data Protection Officer

If you have questions regarding this Privacy Policy, wish to file a formal data subject request, or seek technical clarifications regarding our encryption protocols, please submit an inquiry via our contact portal or email our security team at [email protected].